SHIPPING & RETURNS

SHIPPING POLICY

Order Processing:

All orders are prepared within 24 hours.

Shipping Area:

We currently ship within Canada. International shipping will be available soon.

Delivery Time:

Orders typically arrive within 3-7 business days after processing, depending on your location.

Shipping Costs:

Standard shipping rates apply. Please check our website for specific rates.

Delays:

We strive for timely delivery; however, unforeseen events (e.g., extreme weather, supply chain disruptions) may cause delays. We appreciate your understanding and will keep you updated on any changes.

Tracking:

You will receive tracking information via email once your order has shipped.

RETURN & EXCHANGE POLICY

Last updated September 22, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], [store credit], or [and exchange]. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 2 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS

To return an item, please email customer service at alexbatis@aanaturals.ca to obtain a Return Merchandise Authorization. place the item securely in its original packaging and mail your return to the following address provided by the customer service.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return [or exchange]. Please allow at least 2 - 3 days from the receipt of your item to process your return [or exchange]. Refunds may take 5 - 10 business days to appear on your credit/debit card statement, depending on your credit/debit card company.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: alexbatis@aanaturals.ca